Return & Refund Policy
Welcome to Feer.shop! We strive to provide excellent customer service, and we want you to be fully satisfied with your purchase. Please carefully review our return and refund policies below. By placing an order with us, you acknowledge and accept these policies.
Return Policy (USA)
We accept returns from the United States.
We offer a 30-day return policy, which means you can return unused and unopened products within 30 days of receiving your order, with no questions asked. Returns must be made via mail, as described below.
Return Conditions
To be eligible for a return, the product must meet the following conditions:
- The product must be unused, unworn, and in original condition.
- The product must include all original tags and be in its original packaging.
- Proof of purchase or a receipt is required for all returns.
How to Make a Return
- Contact our support team: Please email us at support@feer.shop to initiate the return process.
- Return authorization: Once your return request is approved, we will send you a return shipping label and provide detailed instructions on how and where to return the item.
- Return shipment: Packages returned without a prior authorization will not be accepted.
Return Shipping Costs
- Defective or Incorrect Products: If the product is defective, damaged, or incorrect, we will cover the return shipping costs.
- Returns for Personal Reasons: If you ordered the wrong size, wrong item, or no longer want the item, you will be responsible for the return shipping costs.
Note: We will provide a return shipping label in either case.
Damage and Problems
Please inspect your items immediately upon receiving them. If any product is found to be defective, damaged, or incorrect, please contact us within 7 days of receiving the product so we can resolve the issue promptly.
What if the Product Is Defective?
If your product is defective, damaged, or incorrect, we will either:
- Replace the item, or
- Provide a full refund.
Please contact us at support@feer.shop, and after verifying the issue, we will guide you through the next steps.
Exchange Policy
Currently, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process for the unwanted product, and then place a new order for the item you would prefer.
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.
Please note:
- Refund processing times may vary depending on your bank or credit card company.
- We do not cover any shipping fees unless the item is defective, damaged, or incorrect.
How to Contact Us
If you have any questions, concerns, or need further assistance with your return or refund, please don’t hesitate to contact us at support@feer.shop.
Contact Us
Yanjiu Department Store
E-mail: support@feer.shop
English Address:
No. 9, Xuyang 4th Lane, Shancheng Town, Taining County, Sanming City, Fujian Province 365000 China
Chinese Address (中文地址): 中国, 福建省三明市泰宁县杉城镇许洋四巷9号